Delivery Return Refund Policy - The Car Net
All orders are dispatched the next working day and placed on a 1-3 working day delivery. If you want your order to be dispatched on any specific day or placed on a faster delivery, please let us know.
Your order will be delivered between 8:00am – 6.00pm, Monday to Friday.
Please call us on 07802 762636 or email us: [email protected] to confirm the status of your order.
Return and Refund Policy
We try our best to ensure the quality of the products we sell. If you are still not happy, we will accept your returned order.
Eligibility for Refund - At The Car Net we aim to make it quick and easy to exchange or refund your purchase.
Please read the points below which outline your eligibility of a refund.
The Buyer may cancel an order or return any unwanted goods to the Seller within 5 days of the delivery date. Such notice may be given by phone, mail or email.
If the Buyer is cancelling because of any problem with the goods, please notify the Seller of the problem at the time of cancellation.
The Seller will only accept returns providing the goods are undamaged, and are in a re-sellable condition.
If for any reason the order arrives incomplete or the consignment was damaged in transit to the Buyer, we must be notified within 48 hours of delivery. Such notice may be given by phone, mail or email.
Where the goods are being returned because they are faulty or incorrect, the Seller can arrange collection of the goods.
Where the goods are being returned because they are no longer needed or the incorrect items were ordered by the Buyer, the goods must be returned to the Seller at the Buyer’s cost. If the Buyer requires the Seller to arrange collection, the cost of the collection will be deducted from any potential credit or refund due to the Buyer.
The Seller will refund by the same method of payment used to purchase the goods.
If there are any issues with your product/s or parts are missing please contact our sales team within 3 working days.
Contact our sales team at: [email protected] within 5 days of receiving the product.
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